Product discovery
- Customer moment
- “I need white running shoes.”
- Isbo
- understands the need
- checks relevant product information
- surfaces suitable options
Outcome
The shopper moves from browsing to relevant products.
FOR ONLINE RETAILERS
Turn conversations into purchases.
Isbo answers, recommends products and follows up to help shoppers buy.
CONVERSATION-DRIVEN COMMERCE
Sometimes one conversation is the difference between browsing and buying.
Customers ask about options, availability, compatibility or delivery. Isbo uses that context to guide them toward purchase.
- Question
- Recommendation
- Product
- Purchase
- Follow-up
THE JOURNEY
From question to purchase.
- 01
Shopper asks
The customer asks about a product, need, size, compatibility, availability or alternative.
- 02
Isbo understands
Isbo uses the customer’s need, product information, availability and conversation context.
- 03
Isbo recommends
Isbo surfaces relevant products or alternatives based on what the customer is looking for.
- 04
Isbo assists
Isbo answers follow-up questions and helps the shopper continue through the buying journey.
- 05
Isbo follows up
When the purchase is not completed, Isbo can re-engage the customer with relevant context.
GUIDED SHOPPING EXPERIENCE
Less searching. Better decisions.
Isbo understands what each customer needs, explores your catalog, compares alternatives and recommends suitable solutions to help them shop with confidence.
Recommend what fits. Not what costs more.
Shopping Workspace
Online technology retailer · Fictional example
Alex RiveraOne need · No product selected
Alex Rivera
“Hi, I'm looking for a laptop for work. There are so many options that I'm not sure which one to choose.”
The catalog starts to narrow
From a broad catalog to three relevant configurations.
Options to evaluate · No recommendation yet
IsboIsbo Action
From Search to Conversation
Isbo understands the customer's needs before searching the catalog for relevant options.
Alex Rivera · Isbo
Isbo
Of course. What kind of work do you do, and which programs do you usually use?
Alex Rivera
I'm a graphic designer. I use image-editing and 2D illustration software with large files. I work away from my studio and value portability and battery life, without paying for features I don't need.
Interactive Demo. Fictional customer, products, specifications, inventory and policies. No live inventory is accessed, no store cart is changed, no messages are sent and no purchases are made.
From a specific need to a solution that truly fits.
DELEGATE THE WORK
Delegate more of the buying conversation.
- Answer product questions
- Explain product differences
- Recommend relevant products
- Check product availability
- Support product comparison
- Guide customers toward the right option
- Assist Shopify purchases
- Assist WooCommerce purchases
- Follow up with interested shoppers
- Send relevant email follow-up
- Request reviews
- Support promotional campaigns
ISBO AT WORK
Different shopping moments. The same concierge.
Product comparison
- Customer moment
- “Which one is better for everyday use?”
- Isbo
- compares relevant options
- explains meaningful differences
- recommends the most appropriate choice
Outcome
The shopper gains confidence to decide.
Incomplete purchase
- Customer moment
- The shopper asks about a product but does not complete the purchase.
- Isbo
- preserves context
- follows up
- reminds the customer of the relevant option
- helps continue the buying journey
Outcome
Interest gets another opportunity to convert.
ONE CONCIERGE. THREE OPERATING SURFACES.
Everything works around the purchase.
Customer Engagement
Product conversations across messaging, email and web.
Explore Customer EngagementCommercial Operations
Product assistance, follow-up and Shopify/WooCommerce buying support.
Explore Commercial OperationsDigital Positioning
Social, email, reviews and advertising insights that support the next purchase.
Explore Digital PositioningHIRE ISBO
Put Isbo to work in the buying journey.
Help shoppers move from product questions to confident purchases.