FOR ONLINE RETAILERS

    Turn product conversations into purchases.

    Isbo helps shoppers find the right products, answers questions, recommends relevant options and follows up when a purchase needs an extra push.

    Book a Demo
    Isbo recommends relevant products in a shopping conversation and helps the customer continue to Shopify or WooCommerce checkout.

    CONVERSATION-DRIVEN COMMERCE

    Sometimes the difference between browsing and buying is one conversation.

    Customers ask about fit, availability, differences, delivery, compatibility, recommendations and alternatives. Isbo uses that context to help shoppers find the right product and move toward purchase.

    1. Question
    2. Recommendation
    3. Product
    4. Purchase
    5. Follow-up

    THE JOURNEY

    From product question to buying decision.

    1. 01

      Shopper asks

      The customer asks about a product, need, size, compatibility, availability or alternative.

    2. 02

      Isbo understands

      Isbo uses the customer’s need, product information, availability and conversation context.

    3. 03

      Isbo recommends

      Isbo surfaces relevant products or alternatives based on what the customer is looking for.

    4. 04

      Isbo assists

      Isbo answers follow-up questions and helps the shopper continue through the buying journey.

    5. 05

      Isbo follows up

      When the purchase is not completed, Isbo can re-engage the customer with relevant context.

    DELEGATE THE WORK

    Let Isbo handle more of the buying conversation.

    • Answer product questions
    • Explain product differences
    • Recommend relevant products
    • Check product availability
    • Support product comparison
    • Guide customers toward the right option
    • Assist Shopify purchases
    • Assist WooCommerce purchases
    • Follow up with interested shoppers
    • Send relevant email follow-up
    • Request reviews
    • Support promotional campaigns

    ISBO AT WORK

    Different shopping moments. The same concierge.

    Product discovery

    Customer moment
    “I need white running shoes.”
    Isbo
    • understands the need
    • checks relevant product information
    • surfaces suitable options

    Outcome

    The shopper moves from browsing to relevant products.

    Product comparison

    Customer moment
    “Which one is better for everyday use?”
    Isbo
    • compares relevant options
    • explains meaningful differences
    • recommends the most appropriate choice

    Outcome

    The shopper gains confidence to decide.

    Incomplete purchase

    Customer moment
    The shopper asks about a product but does not complete the purchase.
    Isbo
    • preserves context
    • follows up
    • reminds the customer of the relevant option
    • helps continue the buying journey

    Outcome

    Interest gets another opportunity to convert.

    ONE CONCIERGE. THREE OPERATING SURFACES.

    Everything works together around the buying journey.

    HIRE ISBO

    Put Isbo to work across the buying journey.

    See how Isbo can help shoppers move from product questions to confident buying decisions and completed purchases.

    Book a Demo