CUSTOMER ENGAGEMENT

    Engage every customer conversation.

    Isbo engages customers across the channels they already use, with instant, multilingual and context-aware responses that keep every conversation moving forward.

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    Isbo Customer Engagement: a WhatsApp conversation connected to customer context and communication channels

    CONTEXTUAL ENGAGEMENT

    Every conversation happens in a context that keeps changing.

    Customer conversations don't happen against static information. Who the customer is, what they asked before, what your business offers, what is available and what has happened since the last interaction can continuously change the right response. Isbo brings that dynamic context into every conversation so each interaction reflects what is happening now.

    1. Message
    2. Dynamic Context
    3. Decision
    4. Response

    Not just what Isbo knows. What is relevant right now.

    Meet customers across the channels they already use.

    • WhatsApp
    • Instagram
    • Messenger
    • Outlook
    • Gmail
    • Web

    CUSTOMER ENGAGEMENT CAPABILITIES

    One concierge across every conversation.

    Give Isbo the capabilities it needs to engage customers consistently across channels, languages and moments.

    01Omnichannel

    Engage customers wherever conversations happen.

    Isbo connects customer interactions across messaging, email, web and supported communication channels, helping preserve continuity instead of treating each interaction as an isolated exchange.

    • WhatsApp
    • Instagram
    • Messenger
    • Outlook & Gmail
    • Webchat
    Isbo connects WhatsApp, Instagram, Messenger, Outlook and Gmail to answer availability questions and preserve customer context.

    02Instant

    Respond while customer intent is still active.

    Isbo can respond immediately and remain available 24/7, reducing the gap between customer interest and the next meaningful interaction.

    • Instant responses
    • 24/7 availability
    • Common-question handling
    • Consistent first response
    • Human escalation
    Isbo responds instantly about appointment availability, with assistance available 24/7.

    03Multilingual

    Engage customers in 50+ languages.

    Isbo can communicate across more than 50 languages while preserving the context, purpose and continuity of the interaction.

    • English
    • Español
    • Français
    • Deutsch
    • Italiano
    • +50
    Isbo preserves customer context across conversations in English, Spanish, French and more than 50 languages.

    04Contextual

    Respond from dynamic context—not static prompts.

    Isbo continuously brings customer information, conversation history, products, services, pricing, availability and commercial activity into the interaction so responses reflect the situation as it exists now.

    • Customer identity
    • Conversation history
    • Products & services
    • Pricing
    • Availability
    • Commercial activity
    Isbo combines customer identity, history, current availability and pricing to respond with context and preserve conversation continuity.

    ISBO AT WORK

    Different conversations. The same concierge.

    Availability

    1. Customer

      Do you have availability this Saturday?

    2. Isbo

      Yes. I have 11:30 AM and 3:00 PM available.

    Context used
    Service requested · Current availability

    Outcome

    Ready to schedule.

    Recommendation

    1. Customer

      Which treatment would you recommend for texture?

    2. Isbo

      The Advanced Facial would be a good place to start.

    Context used
    Customer need · Available services

    Outcome

    Relevant service recommended.

    Returning customer

    1. Customer

      I’d like to book the same treatment as last time.

    2. Isbo

      Of course, María. I can check availability for your Advanced Facial.

    Context used
    Customer identity · Service history

    Outcome

    Conversation continues from previous context.

    CONTEXTUAL INTELLIGENCE

    Better engagement starts with better context.

    Before Isbo responds, it can draw from the information surrounding the interaction—who the customer is, what has happened before, what the business offers and what can happen next.

    CUSTOMER

    Profile · Preferences · Status

    CONVERSATION

    History · Channel · Previous interactions

    BUSINESS

    Services · Products · Pricing

    OPERATIONS

    Availability · Appointments · Commercial activity

    DYNAMIC BUSINESS CONTEXT

    RELEVANT INTERACTION

    The same AI model can produce very different results depending on what it knows. Isbo keeps business context at the center of the interaction.

    FROM CONVERSATION TO ACTION

    When the customer is ready, Isbo can do more than reply.

    A conversation can become an appointment, a follow-up, an opportunity or a purchase. Commercial Operations gives Isbo the capabilities required to execute that next step.

    Explore Commercial Operations

    HIRE ISBO

    Put Isbo to work across your customer conversations.

    See how Isbo can engage customers with the speed, context and continuity your business needs.

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